About The Role

Grade D £29,064 - £31,022 pro rata pa
37 hours per week
Substantive/Fixed Term

Please note that 18.5 hours of this role are substantive, with the remaining 18.5 hours fixed-term until 31 March 2028, subject to funding. From 1 April 2028, the post will revert to 18.5 hours unless additional funding is secured.

Tewkesbury Borough Council have an exciting opportunity within the Housing Advice Team.

It is recognised that sometimes households need help in a number of support areas when facing homelessness. Aspiring to work within a trauma-informed approach, the team aims to react quickly to those needs. They conduct assessments and provide support to customers at very difficult times.

The team work alongside other services including -

Gloucestershire Housing Partnership Team,
Mental Health support,
Substance Misuse support,
Registered Provider partners and many others to develop consistent pathways and effective processes.

We have a fixed term role which has become available for a post which provides vital support to our busy Housing Advice team. The role leads on processing new and updated housing register applications, is the first line for customer contact and is responsible for a wide range of admin tasks.

You will work alongside the Housing Interventions Officer and Housing Advice Officers to support responsive needs-led interventions with customers in order to help customers live independently.

Can you manage your own workloads? Do you have the skills, passion, and resilience to work creatively with customers to understand and work to meet their needs? Are you ready to make a real difference to our most vulnerable customers?

Whilst in post there will be development opportunities alongside flexible working with the option of a hybrid working environment with visits to accommodation provision and external meetings regularly required.

For an informal discussion about this post, please contact John Bryant, Head of Housing on 01684 272162 or [email protected]

Closing Date: 24th June 2026

Proposed Interview Date: 29th June 2026

About Us

In return we offer:

Up to 31 days annual leave plus bank holidays
Agile working arrangements
Convenient office location close to the M5 with free parking
Local Government Pension Scheme
Potential career progression
20% discounted membership at the local leisure centre

Find out more about us and the benefits of working for us by clicking here.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community. Tewkesbury Borough Council is a Disability Confident employer. We welcome applications from disabled people and are committed to making our recruitment process inclusive and accessible. If you require any reasonable adjustments to participate in the application or interview process, please let us know.

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