About The Role

Grade D £29,064- £31,022 (pro rata) pa

37 hours per week

Fixed term for 18 months

We are looking for a motivated and customer-focused Customer Service Advisor to join our friendly and supportive team at Tewkesbury Borough Council. This is an exciting opportunity to make a real difference to our community by delivering high-quality, accessible services to residents, businesses, and visitors.

You will be the first point of contact for a wide range of council services, handling enquiries via telephone, live chat, email, and face-to-face interactions. Your role will be key in ensuring residents receive timely, accurate information and support.

For an informal discussion about this post, please contact Sally Philpott, Customer Services Manager on 01684 272145 or [email protected]

Closing Date: 15 July 2026

Proposed Interview Date: 24 July 2026

About Us

In return we offer:

Up to 31 days annual leave plus bank holidays
Agile working arrangements
Convenient office location close to the M5 with free parking
Local Government Pension Scheme
Potential career progression
20% discounted membership at the local leisure centre

Find out more about us and the benefits of working for us by clicking here.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community. Tewkesbury Borough Council is a Disability Confident employer. We welcome applications from disabled people and are committed to making our recruitment process inclusive and accessible. If you require any reasonable adjustments to participate in the application or interview process, please let us know.

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