About The Role

Grade D £29,064 - £31,022 pro rata per annum
30 hours per week
Substantive

We're looking for a friendly, resilient and customer-focused Customer Service Advisor to join our busy Customer Service team. In this role you will be the first point of contact for residents, helping them access vital council services and providing a positive customer experience across a wide range of enquires.

In this key role you will deal with a high volume of enquiries through phone, email, digital channels and face-to-face contact.

We're looking for someone who:

is passionate about delivering excellent customer service
has experience of working in a busy customer service environment
has strong communication skills, both verbal and written
is confident using IT systems and able to learn new systems quickly
can manage a varied workload and remain calm under pressure
demonstrates empathy, patience and a problem-solving approach

For an informal discussion about this post, please contact Sally Philpott, Customer Services Manager on [email protected]

Closing Date: 15 February 2026

Proposed Interview Date: 26 February 2026

About Us

In return we offer:

Up to 31 days annual leave plus bank holidays
Agile working arrangements
Convenient office location close to the M5 with free parking
Local Government Pension Scheme
Potential career progression
20% discounted membership at the local leisure centre

Find out more about us and the benefits of working for us by clicking here.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community.

Apply