About The Role

Grade E £31,537 - £33,699 pro rata pa
32 hours per week
Substantive

Start your career in local government with a role that makes a real difference to people’s lives. We’re looking for a Trainee Benefits Officer to join our supportive Revenues & Benefits Service, where you’ll learn how to assess Housing Benefit, Council Tax Reduction and other welfare‑related support.

You don’t need to be an expert — just someone who is organised, motivated and keen to develop specialist skills. We’ll provide structured training, ongoing guidance and opportunities to grow your confidence as you take on your own caseload.

What you’ll be doing

In this role, you’ll learn to:

You may have experience in customer service, administration, finance or welfare support — or you may be looking for your first step into this field. What matters most is that you bring:
Assess and process Housing Benefit and Council Tax Reduction claims.
Review changes in circumstances and update claims accurately.
Provide clear, helpful advice to residents, landlords and partner agencies.
Verify information, interpret evidence and identify discrepancies.
Manage and prioritise your workload to meet service standards.
Contribute to a high‑quality, customer‑focused benefits service.

What we're looking for

You may have experience in customer service, administration, finance or welfare support — or you may be looking for your first step into this field. What matters most is that you bring:What we’re looking for

Strong attention to detail and confidence handling information.
Clear communication skills and a calm, empathetic approach.
Willingness to learn complex rules and apply them accurately.
Good IT skills and a proactive, organised mindset.

What we offer

Comprehensive training and ongoing support.
Flexible working and local government employee benefits.
A role where your work directly supports residents and the community.

If you’re ready to build a rewarding career in benefits, we’d love to receive your application

For an informal discussion about this post, please contact Lorraine Marshall, Head of Revenues and Benefits on [email protected], 01684 272256.

Closing Date: 15 April 2026

Proposed Interview Date: 21st and 22nd April 2026

About Us

In return we offer:

Up to 31 days annual leave plus bank holidays
Agile working arrangements
Convenient office location close to the M5 with free parking
Local Government Pension Scheme
Potential career progression
20% discounted membership at the local leisure centre

Find out more about us and the benefits of working for us by clicking here.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community.

Apply