- Grade F £34,434 - £38,220 pro rata pa
- 32 hours per week
- Substantive
We’re seeking a skilled and detail‑focused Benefits Assessing Officer to join our Revenues & Benefits Service. This role is ideal for someone with previous experience assessing Housing Benefit, Council Tax Reduction, Universal Credit interactions, or similar welfare benefits. You’ll manage a varied caseload, support residents with complex queries, and help us deliver an accurate, efficient and customer‑centred benefits service.
Key responsibilities
- Assessing and processing Housing Benefit and Council Tax Reduction claims in line with legislation, guidance and local policy.
- Reviewing changes in circumstances and updating claims accurately and promptly.
- Providing clear, informed advice to residents, landlords, support agencies and internal teams.
- Interpreting evidence, verifying information and identifying discrepancies or potential fraud indicators.
- Managing a personal caseload, prioritising work effectively to meet performance targets.
- Supporting the wider Revenues & Benefits team to ensure consistent, high‑quality service delivery.
- Experience in Housing Benefit, Council Tax Reduction, Universal Credit support, or a similar benefits‑related role.
- Strong analytical skills and confidence working with detailed financial and personal information.
- Excellent communication skills and a calm, customer‑focused approach.
- Ability to interpret legislation and apply procedures accurately.
- Good IT skills and the ability to work effectively with multiple systems.
- A proactive, organised approach to managing workload and deadlines.
- A supportive team environment with opportunities to further develop your technical knowledge.
- Flexible working arrangements and local government employee benefits.
- A role where your work makes a direct difference to residents and the wider community.
If you have the experience and commitment to help us deliver a high‑quality benefits service, we’d welcome your application
For an informal discussion about this post, please contact Lorraine Marshall, Head of Revenues and Benefits on [email protected], 01684 272256.
Closing Date: 15 April 2026
Proposed Interview Date: 21st and 22nd April 2026